Customer Support

Warranty policy and application

AS policy and application

We are a company that puts the interests of our customers first.
With the goal of smooth operation and life extension of equipment, we support customers to earn profits by using high-quality materials and quick follow-up management.

Our follow-up management is managed by dividing it into consumables and system parts.
Consumables include laser tubes, mirrors, lenses, and belts, and each item has a separate warranty period.
In the case of the laser tube, a separately specified limited warranty is applied for each usage time. For detailed warranty details, please refer to the warranty provided when purchasing the equipment.
For system parts, the basic warranty period is 1 year, and upon separate request, the warranty period can be extended for a fee.
If you sign a separate maintenance contract, you can receive maintenance from our company on a regular basis without any additional burden.

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